Shipping policy

Important notes —

• All orders are shipped directly from from us within 2-3 days of the order being placed.
• During busy periods shipping times may be affected and you may have to check with your preferred courier as to their deadlines.
• Kindly note that deliveries to remote locations may experience a delay.
• We do not offer express shipping at this time.

Shipping Destinations: 

We currently ship to the United Kingdom, Europe, and most of the world. We are unable to ship to Russia and China at this time. 

Order & Shipping Process: 

You will receive an order confirmation via email as soon as you have placed your order. Your order will be processed and dispatched within 2-3 business days. As soon as your order is on its way it may take between 5-15 days depending on your shipping destination. An email notification will be sent when your order is shipped and delivered.

Trouble Placing Order:

The first useful tip is to see if your connection is optimal. If it's not, waiting a bit longer for your cart/page to load and process your order could be the solution.

Please don't hesitate to contact us at themiz_sales@outlook.com if you are still experiencing issues.

Late & Lost Orders:

While we can ensure this doesn't happen often, we're so sorry for the delay! Although we rely on our shipping partners to provide the best tracking and delivery services, unforeseen circumstances can arise on rare occasions. We are committed to helping you in receiving your order. 

If your order is considered late: Please kindly consider potential shipping delays. Themiz cannot be held responsible for lost or stolen packages. To start, we suggest double-checking that your shipping address is correct. We find that tiny details such as house/door number, street, and postal code can sometimes be missed.

Once your address is confirmed, if your order is past 21 business days please contact us at themiz_sales@outlook.com and we will do our best to assist you in any way we can. 

If your order is marked as "Delivered": We recommend searching the surrounding areas of the shipping address and reaching out to neighbours. After allowing for a minimum of three business days for any potential developments, we advise submitting a claim with your local carrier directly, as this can be very useful. If you still haven't received your order, please contact us at themiz_sales@outlook.com and we will help every step of the way.

We appreciate your patience greatly. 

Missing/Incorrect Items: 

If you received the wrong item or an item is missing from your order, please contact us at themiz_sales@outlook.com to submit a claim immediately after receiving your package including your order number, a photograph of the items you received, and your shipping label. We will be happy to assist you.

Warranties:

Themiz Broken / Faulty Item Warranty

In the event you have received a faulty item or a piece of jewellery has broken due to a manufacturing defect you have within 30 days of the item(s) delivery to submit a claim. Your item must be purchased from www.themiz.co.uk and promotional gifts may be excluded.

Coverage includes:

• Manufacturing defects

Does not include:

• Lost jewelry
• Scratches, bends, and breaks from normal wear and tear
• Damage from misuse of jewelry or improper storage 

If you are eligible and wish to submit a claim, please reach out to themiz_sales@outlook.com with the following information:

• Your order number
• Shipping address
• Which item is damaged
• A description of the problem
• Photographic evidence
• Plus a video if necessary (i.e. earring clasps)